Privacy policy

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase on monchapo.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that referred you to the Site, and information about how you interact with it. the site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring / exit pages, and time stamps.
- "Web beacons", "beacons" and "pixels" are electronic files used to record information about how you browse the site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including telephone numbers). credit card), your email address and your phone number. We call this information “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the order information that we generally collect to fulfill all orders placed through the site (including processing your payment information, arranging for shipping, and providing invoices and / or order confirmations) . In addition, we use this order information to:
- Communicate with you;
- Screen our orders to detect any potential risk or fraud; and
- In accordance with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics on how which our customers navigate and interact with. the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site - you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy /. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work.

You can opt out of targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

Do not follow
Please note that we are not altering our site's data collection and usage practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you place an order on the site), or to pursue our legitimate business interests listed below. -above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

Data retention
When you place an order on the Site, we will keep your order information for our records unless and until you ask us to delete that information.

Changes
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Text marketing and notifications
By entering your phone number during payment and initiating a purchase, subscribing through our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including reminders abandoned cart) and SMS marketing offers. SMS will not exceed 5 per month. You acknowledge that consent is not a condition for any purchase.
If you would like to unsubscribe from receiving text messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link we have provided to you in one of our messages. You understand and agree that alternative methods of opting out, such as the use of alternate words or requests, will not be considered a reasonable way to opt out. Messages and data rates can be applied.


If you have any questions, send HELP to the number from which you received the messages. You can also contact us for more information. If you would like to unsubscribe, please follow the procedures above.


Contact us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at info@monchapo.com or by mail using the contact details provided below:

monchapo
[Re: Privacy Officer]
99, rue Chabanel ouest # 520, Montreal H2N 1E6

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